Òutlook 365

There are two ways to set up an Out of Office Automatic Reply when using Office 365. You can use Outlook, or the Outlook Web App. Set up an Out of Office reply via Outlook Open Outlook Click File Click Automatic Replies Enter your Automatic Reply message You. Outlook.com is a free personal email service from Microsoft that doesn't scan your email for the purpose of serving you ads. Automatically file emails and share photos easily.

Out of Office messages are sent automatically to anyone who sends you an email for a period of time you designate. It's important to note that the Out of Office Assistant will only reply once to any given sender for each activation period. If the same sender sends you another message, they will not get a second reply.

  1. Users are now aware of the configuration method of Office 365 with Outlook 2016, 2013, 2010, 2007. Therefore, consider all the above steps to ensure a successful setup of Office 365 with Outlook account. Adding to it, follow each and every step sequentially to manually connect Office 365 to Outlook 2016 / 2013 / 2010 / 2007.
  2. A Microsoft 365 subscription includes premium Outlook features like an ad-free interface, custom domains, enhanced security, the full desktop version of Office apps, and 1 TB of cloud storage.
  3. Enter your Microsoft 365 Email address and select Connect. Enter your Microsoft 365 Password and select Sign In. If asked, choose if you want to use this account everywhere on your device. Note: You might need to choose your account type as Work or School to continue.

NOTE: you must be in the Mail application . The menu items under 'Options' change if you are in Calendar or People.

Turning on an Out of Office Message

  1. Log into Office 365 from http://mail.duke.edu making sure you are accessing the Mail section (not Calendar, People, etc.).
  2. Select the gear at the upper right corner of your OWA window. Then, click View all Outlook settings and Mail.
  3. Select Automatic Replies.
  4. Click the button for Automatic replies on.
  5. If you want to set a time limit for replies, check the option Send replies only during a time period and designate a start and end time for your response.
  6. To send an automatic reply to any one outside our environment, select the check box for Send replies outside your organization, then decide whether to select Send replies only to contacts.
  7. Fill in the text of your automatic reply and click Save. If you don't select a time period for the replies to be sent, they will begin to be sent immediately.

Turning off an Out of Office Message

  1. Log into Office 365 from http://mail.duke.edu making sure you are accessing the Mail section (not Calendar, People, etc.).
  2. Select the gear at the upper right corner of your OWA window.
  3. Select Automatic replies.
  4. Uncheck Automatic replies on and click Save.

Outlook Web Application updates

Please be aware that Microsoft can and does update the OWA client frequently and the directions and screen shots above may no longer appear the same. If you are unable to follow the directions because they are now inaccurate, please feel free to let us know.

If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Health Users: DHTS Service Desk - 919 684 2243


Topics Map > Client Configuration > Desktop

When you try to set up a new mail account for Outlook by using the Add New Account Wizard, your Outlook profile may not automatically set up. Additionally, you may receive the following error message: An encrypted connection to your mail services is not available. This problem will occur for a variety of reasons. This document will go over some solutions to this issue.

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Outlook 365

Recommended method

Run Office 365 Support and Recovery Assistant

Install and run Microsoft Office 365 Support and Recovery Assistant. You can download this tool by following this link: Microsoft Support and Recovery Assistant.

This tool will automatically diagnose any issues with your Office 365 account and provide you with relevant fixes.

Additional methods

Upgrade to the latest version of Outlook/Office

Install/upgrade to Office 365: Office 365 - Download/Install Office 365. Important: you may need to uninstall previous version of Office before installing Office 365 version.

Outlook 365 free downloadWindows UpdateÒutlook 365

Update your Windows operating system (make sure to include other Microsoft software within the update process): Windows - Using Windows Update.

Reset/Remove your account credentials from within your OS

Outlook 365 Email Login

Remove Microsoft account credentials: https://kb.wisc.edu/page.php?id=60885.

ÒutlookRecreate your local OST file
  1. Open Outlook and click File near the top-left corner.
  2. On this page, click Account Settings then click Account Settings from the context menu.
  3. This will open a new window, click the Data Files tab near the top.
  4. On this tab, select an account and click Open File Location.. which will open the file location in File Explorer.
  5. Close Outlook, but keep the File Explorer window open.
  6. Delete the OST (.ost) file and close File Explorer.
  7. Restart Outlook.
Create a new profile

First, remove your current profile: Office 365 (Outlook for Windows) - Remove an Outlook Profile. Then, add a new profile: Office 365 (Outlook for Windows) - Configure Outlook.

Waiting a period of time or retrying

Outlook 365 Sign In

In some cases, waiting a period of time (30-60 minutes) or continuing to retry configuration may work.

Outlook 365 Login Portal

See Also: