Perform Speed Test

An internet speed test measures the connection speed and quality of your connected device to the internet. It does so by running multiple consecutive tests that analyze different aspects of your internet connection, namely ping (latency), download speed, and upload speed. There are many factors that can influence the results of an internet speed test. If the test didn’t give you the results you were hoping for, start by optimizing your setup and troubleshooting possible causes of slow performance. Then run the test again to see the improvement. An internet speed test measures the connection speed and quality of your connected device to the internet. It does so by running multiple consecutive tests that analyze different aspects of your internet connection, namely ping (latency), download speed, and upload speed. Right-click System Performance then click Start. This action will trigger a 60-second test. After the test, go to Reports System System Performance to view the results. In the report above, Performance Monitor noticed high CPU load from the top process running, which in this case is Google Chrome.

  1. Internet Speed Test Comparison Chart
  2. How Do I Check My Internet Speed
  3. Perform Speed Test On Internet Connection

To understand how fast your Internettruly is, you need to perform a speed test. Speed tests measure your Internetconnection’s maximum speedby mimicking your Internet activity anddownloading files while recording the time it takes to do so. The results letyou know how quickly your device can upload and download data and verifies yourInternet connection’s overall performance. They aren’t 100% accurate butwill give you a very close approximation of your speeds. Read on to learn howto run a speed test, interpret your results, and troubleshoot your connection.

Howto Run a Speed Test Over Wi-Fi:

  1. Close out of apps that use an excessive amount of data (Netflix and Photoshop- we’re looking at you!) and make sure no one in your household is using an abnormal amount of Internet while you are conducting your test. Be sure no other devices are downloading or running any applications in the background (Apple iOS updates, Microsoft updates, live security cameras, Netflix, etc.)
  2. Go to your preferred speed test website and begin. If you don’t have a favorite speed test, we listed ours below. Check them out and see which one works best for you.
  3. Try out a few tests. Doing multiple tests won’t take up too much time but will ensure you are getting accurate results.
  4. Test over the course of the day. Just like trying out multiple tests, testing throughout the day will ensure your results are accurate.
  5. Interpret your results:
    1. Your upload and download speeds should be near the speeds you signed up for (250 Mbps, 1 Gbps, or 10 Gbps). Typically, they won’t be exactly what you signed up for, especially if you are connecting to wireless, but they should be pretty close.
    2. Most speed tests will display a “ping” result, measured in milliseconds. Your ping refers to your latency, or how fast you get a response after sending out a request. 20ms is a good benchmark: anything below that, and you shouldn’t have any issues. Anything above 50ms, and you will want to try your test on another server (details below under “How to Choose the Right Server for Your Speed Test.”)

Here is what a speed test should look like over Wi-Fi:

Howto Run a Speed Test While Directly Connected:

  1. Unplug your CAT5e cable from your router and plug it directly into a laptop or desktop. If your laptop or desktop does not have a CAT5e port to plug into, you may need to purchase an adapter (image below). Be sure to use a USB 3.0 to Gigabit Ethernet adapter as it can be used for connections greater than 100 Mbps reliably. A good option for a USB 3.0 to CAT5e adapter on Amazon can be found here.
  2. Keep in mind; your computer has to have a USB 3.0 port for your laptop or desktop to run a proper speed test. One way to tell is to see if you have a blue USB port on your computer or a port marked 3.0
  3. USB 2.0 can only do 480 Mbps in connection speeds at max. Some USB 2.0 adapters can only do up to 100 Mbps, so be sure to test with a USB 3.0.
  4. Make sure your CAT5e is plugged into Port GE1 on your UTOPIA equipment.
  5. Repeat steps 1-5 above under “How to Run a Speed Test Over Wi-Fi.

Here is what a speed test should look when you are directlyconnected:

How to Choose the Right Server for Your Speed Test:

Certainspeed tests will allow you to change your server location, which can be helpfulif you are experiencing latency. You will want to select your provider’s serverif that server was not automatically selected. If you still get high pings onthat server, try another server near you. Generally, the farther awaygeographically your server is, the worse your speeds will be.

Recommended Speed Test Sites:

  • When using we recommend downloading their app for more accurate results. You can find their app in your App Store under “Speedtest by Ookla.” They have a mobile version for your phone and a desktop app for your laptop or computer. Here is what a test with their app should look like:
  • This speed test is owned by Netflix and can be helpful for measuring your speeds to Netflix.

Other options include and, however, they can be less unreliable because they have fewer servers to connect to.

Basic Speed Test Tips andFacts:

If you find that you are not getting the speeds you should be, run through the tips below before you contact your provider for support.

  1. A true speed test can only be done by connecting your device (laptop or PC) directly to your UTOPIA Fiber equipment with an Ethernet cable.
  2. Speed tests from any wireless device or over a wireless connection are only as good as the wireless signal within your residence or office. Wireless signals from routers or extenders can degrade over distance or going through types of structures such as metal buildings, concrete walls, mirrored walls, etc.
  3. Do not run a test from a smartphone, tablet, gaming system, or any other device connected to your home wireless network.
  4. Do not run speed tests while connected to your employer’s VPN. Security rules, rate limits, or other rules set by your employer can impact your speed test results.
  5. Programs running on your computer in the background like automatic updates and Google Drive synchronization can cause degraded speed results as well.
  6. Speed tests running while also using your Internet connection will only show you the remaining bandwidth available. For example, if you have a 250 Mbps plan and are using 40 Mbps on other devices, your speed test results should be around 220 Mbps.

For advanced speed test tips and more information about performing speed tests, go to the speed test tab on our troubleshooting page. We want to see your speed test results! Reach out to us on Twitter or Facebook to show off your speeds. To sign up for the fastest speeds in the nation, visit our sign up page. If you have any questions about performing a speed test, reach out to us at [email protected]

Why do I get a “socket error” message?
An error may result from having the speed test open in more than one browser tab or window. The test may fail to complete and display the following message:
“A socket error occurred during the Upload test. Please try again later.”

To prevent this error, and get the most accurate test results, close all other browser tabs and windows before running.


If you continue to get a socket error message, or another type of error message, please provide feedback by emailing us at [email protected] Please, include your OS/Browser information.

Why is the location I usually pick missing from the City list?
Epubor ultimate download. We first complete a latency test to our servers, and if a server does not respond within a specified time frame, it is not included in the City list.

A slow response can be caused by latency or packet-loss between the client and server, or particularly high Internet usage (during peak hours). Do try the test again in a little while.

In which browsers does the Speed Test work best?
For best results, use the most recent version of your favorite browser. But at minimum use Firefox 53, Chrome 59, Safari 10, IE 11, or Edge 13 or higher. If you are unable to see Speed Test, though other content appears on the speed test page, check your browser's security setting. Try lowering the setting from High to Medium-High, or even a bit lower, to allow the broadband test application to load.

Why am I receiving “Could not connect to the Internet” errors when I am connected?
In some cases, firewall and security software can prevent the test from running and generate a 'could not connect' error. Temporarily lowering the severity should allow the broadband test to run. Be sure to turn it back on before leaving our website.

Why didn’t the test choose the server location nearest me?
Our Speed Test automatically detects the optimal server host location for testing, which is not necessarily the closest server host. This is due to real-time network circumstances like number of hops, or current traffic load on each test server. Change the selection using the Change City drop down function directly underneath the Start Test button.

How to perform speed test

Why is my speed lower than expected?
Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue.

  1. Be sure to stop any downloads or programs that may be using your connection while running the test.
  2. When using a wireless connection, there may be wireless interference. Try using a wired Ethernet connection instead.
  3. Try rebooting your modem or router and then running the test again.

What is “Throughput” and what factors affect my results?
There are many factors that impact your speed test results. Throughput problems in your local area network, IP or access overhead, and network design all play a role. Please read the definitions and examples below to learn more about these factors.

Perform wifi speed test
  • Download
    Download is a measure of how fast your connection delivers content to your computer or local area network.
  • Upload
    Upload is the measure of how fast content is delivered from your computer or local area network to others on the Internet.
    For businesses or power-users, download and upload speed should match or at least be very close. This is important for applications like VoIP, on-line gaming and other interactive programs. Upload speed is even more important if you are operating a server at your location. If achieving optimal upload speed is a concern, consider Ethernet or T1 services.
  • Kbps
    Kbps transfer rate = kilobit per second transfer rate. There are 8 bits in a byte, so we would divide kbps by 8 to get KB/sec transfer rate.
  • Mbps
    Mbps transfer rate = megabits per second transfer rate. 1000 kilobits equals one megabit. One megabit per second equals 1 million bits per second. Mbps is the industry-standard used by ISPs.
  • MBps
    MegaBytes per second. There are 8 megabits in one megabyte.
  • Transfer Rate
  • Transfer rate is speed at which data can be transmitted between devices. As files to download become increasingly larger, the highest data transfer rate is most desirable.
  • Throughput
    Throughput is the maximum amount of communication or messaging that can be transmitted through a communication channel during an elementary unit of time, usually, in a second.
    Depending on the type of channel, the addressing mechanism used in that channel, the type of messages are being transmitted and how secure the transmission needs to be—along with physical attributes like temperature, humidity and signal-to-noise ratios—actual measured throughput will vary.

An Example of Throughput
You have Ethernet 8.0 Mbps service and need to transmit an email which is exactly 1MB in size You may expect it will take exactly 1 second to transmit that message. But it will actually take longer as the total information that needs to be transmitted is more than 1MB. The total information is called Payload. The channel needs to not only transmit the payload but also some addressing details like where it is coming from and where it is destined to.

The device that sends this email will break down the message into smaller pieces and package them into what are called IP Packets. The size of these packets is usually determined by your Local Area Network. Some have smaller size, so the message will take more IP Packets to transmit; while others may have larger size which needs fewer IP Packets. Each IP Packet also contains an IP Header. This is where the information like the source IP Address, the destination IP Address and additional information about the payload is included. IP Header is usually 20 Bytes (160 Bits) long.

Assuming that this customer uses 100 Byte payload, each IP Packet will now be 120 Bytes long. And that 1MB message will have to be broken down into 10,000 payload pieces. That means to transmit the whole message the channel really needs to transmit about 1,200,000 Bytes or 1.2 MB or 9,600,000 bits. It will take at least 1.2 seconds to transmit all these bytes on this 8 Mbps service assuming that all these IP packets with the payload arrive without any errors and not needing re-transmission. This is called IP Overhead.

Actual Throughput will always be less than line rate of the access service that is communicated by your provider—and this is all based on IP Overhead only. Ethernet services also have a Layer 2 or Ethernet Overhead. Other services may have ATM, Frame Relay or other kinds of Overhead depending on the design. All of this may contribute to a slower bandwidth throughput than what you are expecting.

Internet Speed Test Comparison Chart

Other frequent factors influencing throughput:

  • The number of devices sharing the access circuit and the activity the other devices are generating while the test is running
  • A rogue LAN port that is clogging the LAN with transmission
  • A leaky LAN port which degrades LAN performance
  • LAN signaling issues which create a lot of packet re-transmission for the devices on the LAN
  • LAN Router with performance issues, low processing power or Deep Packet Inspection and advanced security features like URL blocking enabled
  • Wireless Access Points on the LAN side
  • Distance (both geographical as well as number of hops) between the speed testing client and the server

Why do I see a license expiration notice?
This notice is in place to protect our test from being stolen and run, mirrored, or framed into another website.

To remove this notice:

Make sure you are going to We have software in place to block the test from being used in any other domain.

How Do I Check My Internet Speed

Also, you may have an older version of the test cached in your browser. Clearing your cache and Fusion Connect cookies should make the license expiration notice disappear.

How does security software and firewalls impact the test?
Our internet broadband test sends packets of empty data back and forth to your computer in order to test your line speed. Since we are a third-party sending a receiving a tiny data packet from your computer to perform the test, some ad block or security services interpret this as an attack and act accordingly. Temporarily lowering the severity should allow the speed test to work. Be sure to turn it back on before leaving our website.

Perform Speed Test On Internet Connection

How do I save my bandwidth test results?
Your most recent speed test results are saved in your Results History when tested on desktop or tablet.