Tec Speed Test

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Why do I get a “socket error” message?
An error may result from having the speed test open in more than one browser tab or window. The test may fail to complete and display the following message:
“A socket error occurred during the Upload test. Please try again later.”

To prevent this error, and get the most accurate test results, close all other browser tabs and windows before running.

If you continue to get a socket error message, or another type of error message, please provide feedback by emailing us at [email protected] Please, include your OS/Browser information.

Why is the location I usually pick missing from the City list?
We first complete a latency test to our servers, and if a server does not respond within a specified time frame, it is not included in the City list.

A slow response can be caused by latency or packet-loss between the client and server, or particularly high Internet usage (during peak hours). Do try the test again in a little while.

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In which browsers does the Speed Test work best?
For best results, use the most recent version of your favorite browser. But at minimum use Firefox 53, Chrome 59, Safari 10, IE 11, or Edge 13 or higher. If you are unable to see Speed Test, though other content appears on the speed test page, check your browser's security setting. Try lowering the setting from High to Medium-High, or even a bit lower, to allow the broadband test application to load.

Why am I receiving “Could not connect to the Internet” errors when I am connected?
In some cases, firewall and security software can prevent the test from running and generate a 'could not connect' error. Temporarily lowering the severity should allow the broadband test to run. Be sure to turn it back on before leaving our website.

Why didn’t the test choose the server location nearest me?
Our Speed Test automatically detects the optimal server host location for testing, which is not necessarily the closest server host. This is due to real-time network circumstances like number of hops, or current traffic load on each test server. Change the selection using the Change City drop down function directly underneath the Start Test button.

Why is my speed lower than expected?
Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue.

  1. Be sure to stop any downloads or programs that may be using your connection while running the test.
  2. When using a wireless connection, there may be wireless interference. Try using a wired Ethernet connection instead.
  3. Try rebooting your modem or router and then running the test again.

What is “Throughput” and what factors affect my results?
There are many factors that impact your speed test results. Throughput problems in your local area network, IP or access overhead, and network design all play a role. Please read the definitions and examples below to learn more about these factors.

  • Download
    Download is a measure of how fast your connection delivers content to your computer or local area network.
  • Upload
    Upload is the measure of how fast content is delivered from your computer or local area network to others on the Internet.
    For businesses or power-users, download and upload speed should match or at least be very close. This is important for applications like VoIP, on-line gaming and other interactive programs. Upload speed is even more important if you are operating a server at your location. If achieving optimal upload speed is a concern, consider Ethernet or T1 services.
  • Kbps
    Kbps transfer rate = kilobit per second transfer rate. There are 8 bits in a byte, so we would divide kbps by 8 to get KB/sec transfer rate.
  • Mbps
    Mbps transfer rate = megabits per second transfer rate. 1000 kilobits equals one megabit. One megabit per second equals 1 million bits per second. Mbps is the industry-standard used by ISPs.
  • MBps
    MegaBytes per second. There are 8 megabits in one megabyte.
  • Transfer Rate
  • Transfer rate is speed at which data can be transmitted between devices. As files to download become increasingly larger, the highest data transfer rate is most desirable.
  • Throughput
    Throughput is the maximum amount of communication or messaging that can be transmitted through a communication channel during an elementary unit of time, usually, in a second.
    Depending on the type of channel, the addressing mechanism used in that channel, the type of messages are being transmitted and how secure the transmission needs to be—along with physical attributes like temperature, humidity and signal-to-noise ratios—actual measured throughput will vary.

An Example of Throughput
You have Ethernet 8.0 Mbps service and need to transmit an email which is exactly 1MB in size You may expect it will take exactly 1 second to transmit that message. But it will actually take longer as the total information that needs to be transmitted is more than 1MB. The total information is called Payload. The channel needs to not only transmit the payload but also some addressing details like where it is coming from and where it is destined to.

The device that sends this email will break down the message into smaller pieces and package them into what are called IP Packets. The size of these packets is usually determined by your Local Area Network. Some have smaller size, so the message will take more IP Packets to transmit; while others may have larger size which needs fewer IP Packets. Each IP Packet also contains an IP Header. This is where the information like the source IP Address, the destination IP Address and additional information about the payload is included. IP Header is usually 20 Bytes (160 Bits) long.


Assuming that this customer uses 100 Byte payload, each IP Packet will now be 120 Bytes long. And that 1MB message will have to be broken down into 10,000 payload pieces. That means to transmit the whole message the channel really needs to transmit about 1,200,000 Bytes or 1.2 MB or 9,600,000 bits. It will take at least 1.2 seconds to transmit all these bytes on this 8 Mbps service assuming that all these IP packets with the payload arrive without any errors and not needing re-transmission. This is called IP Overhead.

Actual Throughput will always be less than line rate of the access service that is communicated by your provider—and this is all based on IP Overhead only. Ethernet services also have a Layer 2 or Ethernet Overhead. Other services may have ATM, Frame Relay or other kinds of Overhead depending on the design. All of this may contribute to a slower bandwidth throughput than what you are expecting.

Other frequent factors influencing throughput:

  • The number of devices sharing the access circuit and the activity the other devices are generating while the test is running
  • A rogue LAN port that is clogging the LAN with transmission
  • A leaky LAN port which degrades LAN performance
  • LAN signaling issues which create a lot of packet re-transmission for the devices on the LAN
  • LAN Router with performance issues, low processing power or Deep Packet Inspection and advanced security features like URL blocking enabled
  • Wireless Access Points on the LAN side
  • Distance (both geographical as well as number of hops) between the speed testing client and the server

Why do I see a license expiration notice?
This notice is in place to protect our test from being stolen and run, mirrored, or framed into another website.


To remove this notice:

Make sure you are going to https://www.speakeasy.net/speedtest/. We have software in place to block the test from being used in any other domain.

Also, you may have an older version of the test cached in your browser. Clearing your cache and Fusion Connect cookies should make the license expiration notice disappear.

How does security software and firewalls impact the test?
Our internet broadband test sends packets of empty data back and forth to your computer in order to test your line speed. Since we are a third-party sending a receiving a tiny data packet from your computer to perform the test, some ad block or security services interpret this as an attack and act accordingly. Temporarily lowering the severity should allow the speed test to work. Be sure to turn it back on before leaving our website.

How do I save my bandwidth test results?
Your most recent speed test results are saved in your Results History when tested on desktop or tablet.

Understanding Internet Speed and Latency

Internet connection speed is defined by how much data is transmitted through an Internet connection each second. A connection of 5 Mbps for example means the connection is passing 5000 kilobits (or 5 megabits) of data each second. If you think about an Internet data connection in terms of a water hose, the more you turn up the spigot the more quickly water fills a bucket. Internet data is similar. If you are loading a web page (the bucket), then the faster your connection (the pressure in the hose) the faster the page will load the required data to display the page (water filling the bucket).

Tec Speed Test Internet

Tec Speed Test

The size of the average email is about 100 kilobits while the average webpage without video is about 200 kilobits. These are very small buckets and your Rise Broadband connection fills them in fractions of a second. Once you start streaming video your need for speed increases. A typical video on a webpage may use about 1000 kilobits per second (or 1 Mbps). An HD streaming video typically ranges between 2.5 Mbps to 4 Mbps. As you stream video your need for a continuous amount of high speed data connectivity goes up exponentially. Streaming video players typically will load a buffer of data, or in other words, preload data so that the video will play more smoothly regardless of variation in connection speed.

Latency is another variable than can impact the responsiveness of your Internet connection. Latency is defined as how much time it takes for data packets to get from one location to another. Latency is measured in milliseconds (thousandths of a second). The higher the latency the longer the delay between request and response. In a network, every piece of equipment data passes through creates some amount of latency. For example, a data request may go from your computer through a WIFI device, to a router, to the radio transmitter, to a tower, to a fiber connection, to an Internet route, and to the receiving server. The request is then processed and returns through the same route in reverse. Each step in the process adds some level of latency in milliseconds. The combined latency is then the total latency you see included on the test above. With all of these variables, latency can vary dramatically from site to site you may visit. To best understand the speed of the connection you are getting from Rise Broadband, it is recommended you use the above speed test as it is testing your connection to the Internet and eliminates the many variable we do not have control over. Therefore, it is the most accurate representation of the connection quality Rise Broadband is providing.

Many other variable can impact the speed of your connection:

1. High network utilization either by multiple users on your own connection or heavy usage by subscribers in your local area can have an impact on your connection. For example, if multiple users are accessing the Internet at your location (home or business) all at once, then everyone is attempting to fill their data needs with the same hose. One way to resolve this issue is to upgrade to a faster connection to satisfy the needs of multiple users. Going from a 5 Mbps connection to a 10 Mbps connection will double the size of your hose. From a larger network view, Rise Broadband continuously monitors the network data demands and upgrades network resources (larger data pipes) to provide for the ever growing demand of Internet resources. In some instances, a large number of simultaneous users can stress network resources and cause some slowing of speeds. Rise Broadband engineers are constantly at work to minimize any such issues.

Speed Test

2. Issues with your connection such as misalignment of your signal or heavy interference may also cause slow speeds. If you suspect you have such an issue please contact Rise Broadband technical support for help.

3. Most locations now have routers and wireless WIFI routers. Instagram 3 grid size. Often routers have issues with passing traffic between your devices and the Internet. If you are experiencing slow speeds, one of the first steps is to reboot your router to see if it will resolve the issue. This is the most common cause of slow speeds.

4. Frequently malware on a computer can cause slow computer response to loading data. Protect your computer devices from viruses, spyware or other malware using the latest anti-virus and spyware software. Malware programs hide in the background using up computer resources and Internet connectivity resources without you even knowing. If you suspect you have a malware issue, you can contact a local IT company for assistance.

5. As you run programs, an operating system, and browser all of these require computer RAM (Random Access Memory) and processing power to function. Too little RAM or processing power can significantly slow down your computer’s speed. If you are experience slow Internet speeds you may want to check the amount of RAM you have in your computer or the number of programs you have open at any given time. Talk to a qualified computer technician about recommendations to understand ways to improve your computer’s performance.

Speed Tec Benzin Test

6. The speed of the site you are visiting can also impact how fast you receive information. The Internet is a vast network of computers and servers exchanging information around the world. The length of the route, the complexity of the route the data travels, the speed of the servers and devices processing information, the complexity of the request, the number of simultaneous requests and the amount of data being delivered all have an impact on how quickly you receive back your requested information.